Refund & Return Policy

Rarewaalt is a marketplace for collectibles, where condition and authenticity matter. This policy explains when a return is accepted and how refunds are handled. By placing an order you agree to these terms.

When you can return an item

Because items are collectibles, returns are accepted only where an item arrives:

• Damaged in transit, or
• Not as described — materially different from the listing (wrong item, undisclosed defects, incorrect variant, etc.).

Change-of-mind returns are not accepted. Items are otherwise considered final sale.

What is not considered a defect

These are collectible models and cards, not toys, and have no play value. They are intended for display and collecting. The following are inherent to collectibles and packaging and are not grounds for a return or exchange:

• Wheels that do not roll freely, or wheels that are not perfectly aligned.
• Minor wrinkles, creases, or bent corners on the card, box, or blister packaging.
• A dented, scuffed, or damaged blister where the model itself is intact.
• Minor packaging imperfections that occur in normal handling and transit.

We make every effort to pack securely and ship via reputed courier services, but minor packaging wear can occur in transit and is normal for collectibles. A return is only valid where the model itself is damaged or the item is materially not as described.

How to raise a return

You must raise a return request within 2 days (48 hours) of delivery. To raise a claim, write to collect@rarewaalt.com with your order number and details of the issue. Requests raised after this window cannot be accepted, so please inspect your item on arrival.

A proper, continuous unboxing video is mandatory to raise any return or refund claim. The video must clearly show the sealed package before opening and the full unboxing without cuts, so the condition on arrival is evident. Claims cannot be processed without a valid unboxing video. We recommend filming every unboxing as a habit and keeping the original packaging until you have inspected the item.

Return shipping

If a return is approved because the item was damaged or not as described, the cost of return shipping is borne by the seller / Rarewaalt — you will not be charged to send a faulty item back. We'll share return instructions once your request is approved.

Refund timeline

Once the returned item is delivered back to origin and verified, your refund is processed within 2 business days.

Refunds are issued to your original payment method via our payment gateway. After we process the refund, it typically takes 5–7 business days for the credit to reflect in your original payment mode, depending on your bank or card issuer.

If the amount has not reflected after 5–7 business days, please contact your bank with the RRN (Retrieval Reference Number) provided in the refund confirmation email from the payment gateway — your bank can trace the transaction using it.

Cancellations & our rights

Orders may be cancelled before dispatch where permitted. Once an order has been dispatched, the return terms above apply.

Rarewaalt reserves the right to cancel any order at its discretion and process a full refund to the original payment method — for example, in cases of suspected fraud, pricing errors, stock issues, or breach of our Terms.

Disputes & jurisdiction

Any dispute relating to a refund, return, or order is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India, and is governed by the laws of India. This policy should be read together with our Terms of Use.

Questions

For any return or refund query, contact us at collect@rarewaalt.com with your order number.