Trust & Safety
Built so collectors can trade with confidence.
Buying and selling collectibles should feel safe — not like a gamble in a group chat. Here's how Rarewaalt protects both sides of every transaction.
Verified sellers
Payment held until you receive your order
A clear dispute & return process
Secure payments
How payment protection works
The biggest risk in the old way of trading — paying a stranger up front and hoping — is the one we removed. On Rarewaalt:
1. You place your order and pay securely through our payment gateway.
2. The seller dispatches your item (within 2 business days) and you receive it.
3. Your payment is released to the seller only after delivery and once the dispute window has passed without an unresolved issue.
If something's wrong, you raise a claim before that window closes — your payment isn't already gone.
Raising a claim
Returns are accepted where an item arrives damaged or not as described, raised within 2 days of delivery. A continuous unboxing video is mandatory for any claim — it's how we resolve transit-damage fairly for everyone. Write to collect@rarewaalt.com with your order number to start a claim.
Because these are collectibles, minor packaging wear (small creases, bent corners, blister scuffs) isn't a defect. Full details are in our Refund & Return Policy.
Fair access for real collectors
Rarewaalt is for collectors, not scalpers. We enforce per-account purchase limits on high-demand items so drops reach genuine collectors. The use of bots or automated tools to track inventory or place orders is prohibited and may result in cancelled orders, account termination, and legal action — see our Terms of Use.
Trading safely
Always transact and communicate on Rarewaalt — never move a deal to private payment outside the platform, where these protections don't apply. If anything feels off, contact us at collect@rarewaalt.com.